P. Jani, “Embedding NLP into Member Portals to Improve Plan Selection and CHIP Re-enrollment”, Newark J. Hum. Centric AI Robot Inter., vol. 1, pp. 175–192, Nov. 2021, Accessed: Dec. 21, 2025. [Online]. Available: https://www.njhcair.org/index.php/publication/article/view/51